The Dower House Surgery

OTHER SERVICES

PRIVATE MEDICALS, REPORTS AND CERTIFICATES

Our doctors produce a wide range of reports and certificates including driving licence applications. They also offer a wide range of non-NHS services including medicals for life insurance purposes, HGV etc. As these are not covered under the NHS they attract a fee as recommended by the British Medical Association. Details of these charges are available at the reception desk.

PATIENTS' CAR SERVICE

As a patient of this practice you may be entitled to use this service if a car is available. It is for those patients who have difficulty in getting to hospital for appointments. There will be a fee charged for any journey.

CAR PARKING

There is a small car park attached to the surgery but this is strictly for the use of our GPs. Patients are not to use this car park as our doctors can be called out in an emergency at any time. There is road-side parking at either side of the surgery (pay & display). The nearest pay & display car park is just off Coppins Bridge roundabout.

EQUIPMENT FUND

This fund has been especially set up to cater for the purchase of new medical equipment. Any donation, no matter how small, is gratefully received!

CONFIDENTIALITY

This practice endeavours to follow NHS guidelines (Caldicott Guardianship) regarding patient information. We are registered under the Data Protection Act and the Freedom of Information Act.

FREEDOM OF INFORMATION - PUBLICATION SCHEME

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
This scheme is available from reception.

PROTECTION AND USE OF THE INFORMATION WE HOLD ABOUT YOU

When we ask you for information, this is to enable us to give you the best health care and treatment. We then keep this information, together with details of your care, because it may be needed if we see you again, and some of this we will need to pass on to others concerned with your care. There are times when we may use some of this information, in an anonymised form (ie no patient names), for other reasons.

These are, for example:

• To help us protect the health of the public

• The efficient running of the NHS, ie planning for the future

• Training staff

• Carrying out medical and other health research approved by the Local Research Ethics Committee.

We would also like you to be aware that:

• NHS Isle of Wight operates a Shared Data Policy whereby data held by GP surgeries can be viewd by other primary care providers. If you do not want your data shared in this way please contact the surgery.

• If you should want your relatives or carers to be kept up to date with progress of your treatment please discuss this with the doctor or nurse delivering your care.

• The NHS Central Register for England and Wales contains basic personal details of all patients registered with a general practitioner.

• Everyone working for the NHS has a legal duty to keep information about you confidential; anyone who receives information from us is also under a legal duty to keep it confidential.

• You have the right of access to your health records.
If at any time you would like to know more about how we use information about you please ask to speak to the practice manager.

FOR MORE INFORMATION

For more details of primary medical services in this area, you can contact:

Isle of Wight NHS Primary Care Trust
St Mary's Hospital
Newport
Isle of Wight
PO30 5TG

Tel: 01983 534301

REMOVAL OF PATIENTS

As a practice we have the right to remove, with immediate effect, any patient who becomes violent or aggressive to any member of staff or anyone else on the practice premises. Violence includes actual or threatened physical violence or verbal abuse leading to a fear for a person's safety. We will not hesitate to remove patients from our list should the need arise.