The Dower House Surgery

We hope that the following information will help you get the best possible service from us with the least worry to yourself.

TELEPHONE
01983 522060	Appointments between 8.30am and 6.30pm
01983 523525	For all other purposes
01983 523525	Daytime emergencies - This number will always be answered. It may be engaged when you first dial so please keep trying
111	Emergencies out of hours - This number will connect you to Beacon Health
01983 535710	Fax
01983 522298	Health Visitors
01983 529119	Community Nurses

Practice News and Notices

Prescriptions

Due to the increase in volume,prescriptions will no longer be available for collection between 12 and 1pm

contact Details

Do we have your current telephone number?

We made need to contact for numerous reason

Please telephone or complete a form at the reception desk to update your details.

Test results

Test results will no longer be given out in the mornings.

Please telephone after 2pm for your results on 523525

Patient survey

We have completed our Patient Satisfaction Survey and the results have been reviewed by our Patient Participation Group.

An action plan has been put into place

The full survey results and action plan will be published in early April.

**TELEPHONE TRIAGE**

As from Monday 16th april we will be bringing in telephone triage.

Receptionists will be unable to book into the afternoon emergency surgery. Instead, patient contact details will be taken, the duty Doctor will then telephone the patient and, if necessary,make an appropriate appointment.

This change has been made to try and avoid patients making unnecessary visits to the surgery.

 **NEW PRACTICE MANAGER**

We are pleased to announce that Glenda Morey has been appointed as our new Practice manager. Glenda has been with the Practice for some time and will start her new duties on 1st April.

**NHS 111**

The new 3-digit 111 service has now gone live on the island. Patients should phone 111 if they require Out Of Hours treatment when the surgery is closed. For life threatening emergencies continue to dial 999.

 **DR MAUREEN SIMMONS/DR SHANTI KAKURLA**

 Dr Simmons has reduced her surgery commitment from 3/4 time to 1/2 time from the beginning of April. At the same time Dr Shanti has increased from 3/4 time to full-time. This has meant a reallocation of some of Dr Simmons patients to Dr Shanti, those involved have been sent a letter giving details of the change.

**ABOLITION OF PRACTICE BOUNDARIES**

We are receiving calls to ask when our list will be open to all patients following the abolition of Practice boundaries. As far as we are aware the National consultation process regarding this started in April 2011 and any changes are unlikely to be implemented before 2012. 

**DR STEPHEN SELBY**

 Dr Stephen Selby joined us as a full-time partner on 1st September. Stephen is a very experienced Newport GP and has taken Dr Knights patients following his retirement.

We are happy to register Stephens patients living in Newport who wish to stay with him following his move to this surgery. However our Practice boundary ends at the Racecourse Roundabout and we are unable to register any patients living East of the Roundabout, including Wootton/Wootton Bridge.

 **NEWPORT UNDER 25 DROP-IN SERVICE**

This is our Young Persons Sexual Health Clinic that runs every Wednesday between 3.30pm & 6.30pm.The Nurse run Clinic offers advice on all aspects of Sexual Health  for the Under 25s & is open to all Island Residents not just those registered with this Practice. It is totally confidential. No appointment necessary, just turn up on the day. If you would like further information please contact Glenda Morey on 523525.

**FREEDOM OF INFORMATION ACT**

 Our Freedom of Information Act publication scheme is available for viewing and download at www.foi.nhs.uk/practice,then click on the link for Dower House Surgery

**AND FINALLY,if you have any comments on our website the Practice Manager would be delighted to hear from you. Last update March 15th**